# Billing

Manage your package, booked seats, payment methods, and invoice profile, place orders, retrieve documents — and know what happens with an overdue notice or a cancellation.

> **Type:** area
> **For:** Owners who are responsible for the contract. Managers see billing read-only.
> **Where in the portal:** **Billing**

![Billing with the customer number, the four tiles Next payment, Amount, Payment way, and Status, and below them the Contract tab with the contract lines and the Next invoice preview](/docs/billing/bilder/0c8002d2-overview.png)

## Understand

Two pages worth reading before your first order: what the amount consists of and how the page is laid out.

| Page | When you need it |
|---|---|
| [What do you pay for: packages, seats, and add-ons?](/docs/billing/about-packages-and-seats) | You want to know what you pay for and what an additional display, a video wall, or an app costs extra. |
| [Read the billing page](/docs/billing/read-billing-page) | You are looking for a date, an amount, or a status word and want to know on which tile or tab it appears. |

## Pay and order

The four ways in which money and the contract get moving: payment way, invoice data, scope, and devices.

| Page | When you need it |
|---|---|
| [Add a payment method](/docs/billing/add-payment-method) | No payment method is on file yet, or a card is expiring and should be replaced. |
| [Invoice profile, VAT ID, and tax](/docs/billing/invoice-profile) | Your address changes, a document should go to another address, or you order from another EU country. |
| [Change your contract: displays, package, add-ons](/docs/billing/change-contract) | You need one more display, a different package, a video wall, or an app — or want to reduce the scope. |
| [Order or reserve a player](/docs/billing/order-player) | A new display lacks the playback device, and you want to buy one or reserve one. |

## Documents and end of contract

What comes after the order: documents for accounting, the deadlines for open payments, the end of the contract, and the cases where something gets stuck.

| Page | When you need it |
|---|---|
| [Invoices, credit notes, and documents](/docs/billing/invoices) | Accounting needs a document as a PDF or e-invoice, or an open invoice should be paid by transfer. |
| [Payment reminders, overdue notices, freezing, suspension](/docs/billing/overdue-payments) | A warning about an open payment appears above the page, and you want to know the deadlines and consequences. |
| [Cancel the contract or delete the organization](/docs/billing/cancel-or-delete) | You want to end the contract at the end of the paid period or dissolve the organization along with all data. |
| [When a payment, order, or package gets stuck](/docs/billing/troubleshooting) | The bank declines, an order cannot be completed, or a function shows a lock. |