# Order or reserve a player

After this page, you know what the **Players** tab shows and have reserved a model that is not yet available. You know the statuses of your orders and registered interests.

> **Type:** guide
> **For:** Owners who procure devices for their displays.
> **Prerequisite:** **Owner** role.
> **Where in the portal:** **Billing** › **Players** tab

The **Players** tab lists the devices from Szenera with **Model**, **Price**, **Status**, and **Action**. The price is a unit price, “net, one-off”. It changes nothing about your ongoing payment. The status is **available** or **coming soon**. If nothing is on offer at the moment, the area says “No player is on offer right now.” Szenera gives twelve months of warranty on every device.

## Steps

### Order an available device

A model with the status **available** carries the badge **available**. The portal has no order dialog for it, and the **Action** column stays empty. If you want to order an available model, contact [support](/docs/help/support). A running order then appears under **Your orders and registered interests**.

### Reserve an announced device

1. For a model with the status **coming soon**, click **Register interest**.
2. The dialog **Reserve a player** promises that Szenera will get in touch as soon as the device is available. No order is created, no price is promised, and you can withdraw the reservation at any time.
3. Under **Your details**, enter the **Desired quantity** and, if needed, a **Note (optional)**, such as the intended location or a preferred date.
4. Confirm your consent that Szenera may write to you once by email for this purpose.
5. Click **Reserve**. “You are on the list” appears.

![The Players tab with the model table: the columns Model, Price, and Status (1) and in each row the action Register interest for a model with the status coming soon (2)](/docs/billing/bilder/fb719ea7-player-tab.png)

*If a model is available, the **Status** column shows the badge **available** and there is no action.*

## Check the result

- Under **Your orders and registered interests** is the row with **Number**, **Amount** gross, and its status: **Received**, **Confirmed**, **Shipped**, or **Canceled**.
- A registered interest appears under **Your registered interests** with **Quantity** and **Since** as well as the status **Confirmation pending**, **Registered**, or **Notified**.

## If something goes wrong

| Symptom | Meaning | Solution |
|---|---|---|
| “No player is on offer right now.” | No model is on offer at the moment. | Look again later or ask [support](/docs/help/support). |
| “This model is no longer open for reservation.” | The model was removed from the reservation list. | Reload the **Players** tab and check the current status. |
| “The reservation could not be saved.” | Saving failed. | Open the dialog again and submit once more. |
| The **Players** tab shows no action. | Your account is not allowed to order. | Ask an Owner of your organization. |

## Related

- [Player Lite](/docs/devices/player-lite) — what the entry-level model does.
- [Unpack and connect](/docs/devices/unpack-and-connect) — the way from the box to the first picture.
- [Invoice profile, VAT ID, and tax](/docs/billing/invoice-profile) — the address to which billing goes.