# Places: OneDrive folders in the media library

At the end, the folders of your Microsoft account appear as their own **place** in the sidebar of the media library. You browse them, import individual files as media, or have a whole folder kept in sync permanently.

> **Type:** guide
> **For:** Organizations that already maintain their images and videos in OneDrive.
> **Prerequisite:** the installed **OneDrive** app and an account that may manage apps. Without the app, the **Places** section is missing.
> **Where in the portal:** **Media** › **Places** · **Apps** › **Cloud folders for Microsoft OneDrive** › **Connected accounts**

## Steps

### Connect the account

1. Open **Apps**, then the page of the **OneDrive** app.
2. Under **Connected accounts**, click **Connect Microsoft OneDrive**.
3. Sign in with the provider and confirm the authorization. The connection then shows **Connected**.

The entry then carries one of three states: **Connected**, **Interrupted** (the authorization no longer works — **Reconnect**), or **Disconnected** (the connection was ended with **Disconnect**).

A connected account belongs to your organization, not to the person who set it up. It stays in place when someone leaves the team.

![The page of the OneDrive app with the Connected accounts section before the first connection: the Connect Microsoft OneDrive button (1) above the note that no account is connected yet](/docs/content/bilder/363a9158-connected-accounts.png)

*The section before the first connection. With a connected account, the status appears here, along with **Reconnect** and **Disconnect**.*

### Import files

1. Open **Media**. The **Places** section sits in the sidebar above the trash.
2. Expand the place and open a folder. The files stay with the provider.
3. For a file, choose **Import into library** and pick the **Target folder**.

If the same file is already there, the portal reports “… is already in the library — the existing item was used.” and does not create a second one.

### Keep a folder in sync

1. Open the folder you want in the place and choose **Keep folder in sync**.
2. The folder then carries the badge **Kept in sync** and appears under **Folders kept in sync** with the status **Running** or **Paused**.
3. **Sync now** starts a run immediately. **Stop** ends the sync again. Confirm the prompt with **Stop syncing**.

Media that you already imported keep their origin after you stop. A paused sync retries several times a day and starts again on its own as soon as the connection works again.

## Check the result

The imported media item sits as a tile in the chosen target folder. In the **Media details**, the **Origin** field shows the line “Imported from … on …”. A folder kept in sync shows the time of its last sync under **Folders kept in sync**, or **Has not run yet**.

If the file has disappeared at the provider, the **Origin** reports **Link to the source is broken** instead and gives the date since which it has been missing there. The imported media item stays usable unchanged.

## If something goes wrong

| Symptom | Meaning | Solution |
|---|---|---|
| The **Places** section is missing | The **OneDrive** app is not installed | Install the app. The section appears with it. |
| **The connection no longer works** | The authorization was withdrawn at the provider | Choose **Reconnect**. Imported media stay, new ones only arrive afterward. |
| **That was a different account** | A different account was signed in during the repair | Sign in with the same account — or connect the new account as its own entry. |
| **The process expired** | Too much time passed between the start and the response | Start connecting again. |
| **The provider could not be reached** | A fault on the provider's side | Try again later. |
| **Provider not configured** | The operator has not stored the provider's credentials | Ask the operator. |
| You canceled the connection | The authorization was not confirmed at the provider | Connect again. Nothing was changed. |
| **This place cannot be browsed** | There is no read access for this provider | The connection stays in place and still names the origin of imported media. |

> **Caution:** **Disconnect** deletes the stored authorization and revokes it with the provider. This account's folders disappear from the media library. Files already imported stay — they belong to your organization and keep playing on your displays.

## Related

- [Cloud folders for Microsoft OneDrive](/docs/apps/onedrive)
- [Automatic playlists from a folder, tags, or OneDrive](/docs/programs/automatic-playlists)
- [Install or book an app](/docs/apps/install-app)