# Help

Symptoms across every area: display, content, program, sign-in, billing, apps, devices, and analytics. Plus messages, questions, and support.

> **Type:** area
> **For:** Anyone who sees a symptom or a message and does not know which area the cause is in.

![The portal header with the Help menu open: Help for this area, Open docs, and Start tour, below it the home page of the demo organization](/docs/help/bilder/5704a75e-overview.png)

*Every portal page carries this menu in the header. **Help for this area** leads to the docs for exactly the area you are in.*

## If something goes wrong

| Page | When you need it |
|---|---|
| [When something goes wrong](/docs/help/troubleshooting) | You see a symptom and do not know where the cause is: first the picture on the display, then the symptoms by eight topics, through to analytics. |
| [Content does not appear](/docs/help/content-troubleshooting) | Uploaded, built, or scheduled, and it is missing on the display: the chain of media item, scene, program, and display, one stage at a time. |
| [Sign-in, password, and access](/docs/help/sign-in-troubleshooting) | Sign-in fails: no email, invalid code, sign-in method blocked, invitation expired, or account suspended. |
| [No access, a grayed-out button, a locked area](/docs/help/access-troubleshooting) | A button cannot be pressed or an area is missing from the sidebar: a permission, the package, an agreement, or an open payment. |

## Questions and support

| Page | When you need it |
|---|---|
| [Messages and banners in the portal](/docs/help/messages-and-banners) | A colored band, a notice, or a whole page appears, and you want to know what is behind it and what to do. |
| [What’s new](/docs/help/whats-new) | Something you observed yesterday is no longer true today, and you want to know what changed with the latest release. |
| [Frequently asked questions](/docs/help/faq) | Short answers about displays, outages, packages, contract term, data, and billing, before you start and during operation. |
| [Support: where to turn, what to include, and how we help](/docs/help/support) | You cannot get further on your own: which address is responsible, what to send along, and which cases only the operator can solve. |