Cancel the contract or delete the organization

After this page, either your contract is canceled at the end of the paid period and the data stays, or your organization is deleted permanently. Two ways in two places, and only the first can be taken back.

A cancellation ends the package at the end of the paid period: with monthly payment at the next period end, with yearly payment after the twelve months. All other contract changes take effect immediately. Only canceling the entire contract and reducing the booked displays take effect at the end of the period.

Steps#

Cancel the contract#

1. Open Billing and stay on the Contract tab. At the very bottom is Cancel contract with the sentence “A cancellation takes effect on …. Until then nothing changes.”
2. Click Cancel contract. The dialog Cancel the contract effective …? names three consequences: “After that, playback stops on all displays.”, “Your content stays available for another 30 days.”, and “We will not issue another invoice.”
3. Confirm with Cancel effective …. Cancel leaves the contract in place.

Withdraw the cancellation#

1. Open the Contract tab. As long as the cancellation is scheduled, Withdraw cancellation appears there.
2. Click it. The dialog Withdraw the cancellation? says: “Your contract then continues past … on unchanged terms.”
3. Confirm. The contract continues.

An order does not withdraw the cancellation: “Your contract ends on …. Withdraw the cancellation to expand.” Only Withdraw cancellation reverses it.

Delete the organization permanently#

This is different from a cancellation: Here the data disappears, not only the package. Save media and invoices beforehand, since afterwards they can no longer be retrieved.

1. Open Settings › Organization › Danger zone (“Steps that cannot be undone”).
2. Read the note: “The organization will be deleted permanently (content, display assignments, user access). Type the slug … exactly to confirm.”
3. Click Delete organization permanently. The dialog Delete organization permanently? lists under This is what you lose: all displays and their assignments, all media in the library, all scenes, playlists, and programs, all accounts of this organization, as well as all analytics and logs.
4. Under Slug to confirm, type the short name exactly. Only then does Delete permanently become clickable. Any deviation keeps the button disabled.
5. Click Delete permanently.

The Delete permanently button stays gray until the short name is typed exactly.

Options#

If only the costs should end, deleting is the wrong approach. The danger zone points this out itself: “Only want to end your package? That runs through billing — your data stays.” Go to billing takes you there.

Check the result#

• After the cancellation, the portal reports “Cancellation scheduled — the contract ends on ….” The Status tile shows Cancellation scheduled, and at its foot Contract ends …. On the Contract tab, the Cancellation line shows the date.
• The Next invoice preview then says: “We will not issue another invoice. Your contract ends on ….”
• After withdrawing, the Cancellation line again says “none scheduled”.
• After deleting, your session ends and you land on the sign-in page. No access exists afterwards, for you and for every other member.
• Your devices are released along with the organization. They are emptied and then show a pairing code again, which lets them be paired in another organization.

If something goes wrong#

Related#

• Read the billing page — where status, period, and cancellation date appear.
• Invoices, credit notes, and documents — save documents while access exists.
• Master data of the organization — where the short name is.