Help

Updated: 10/25/2026

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If something goes wrong 4 pages

When something goes wrongYou see a symptom and do not know where the cause is: first the picture on the display, then the symptoms by eight topics, through to analytics.
Content does not appearUploaded, built, or scheduled, and it is missing on the display: the chain of media item, scene, program, and display, one stage at a time.
Sign-in, password, and accessSign-in fails: no email, invalid code, sign-in method blocked, invitation expired, or account suspended.
No access, a grayed-out button, a locked areaA button cannot be pressed or an area is missing from the sidebar: a permission, the package, an agreement, or an open payment.

Messages and banners in the portalA colored band, a notice, or a whole page appears, and you want to know what is behind it and what to do.
What’s newSomething you observed yesterday is no longer true today, and you want to know what changed with the latest release.
Frequently asked questionsShort answers about displays, outages, packages, contract term, data, and billing, before you start and during operation.
Support: where to turn, what to include, and how we helpYou cannot get further on your own: which address is responsible, what to send along, and which cases only the operator can solve.

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