Sign-in, password, and access
Sign-in fails: no email, invalid code, sign-in method blocked, invitation expired, or account suspended.
10 minute readHelpUpdated: 10/25/2026
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Before you start
- For
- Anyone who cannot sign in, and Owners who set up access for others.
- Prerequisite
- None for your own cases. For invitations, roles, and company sign-in, you need the Owner role.
- Where in the portal
- Sign-in page · Settings › My account › Security · Team
Everything that can stand between you and the dashboard: an email that does not arrive, a code that is not valid, a sign-in method that your organization has blocked. Sorted by the step where it gets stuck.
Registering: the first email does not arrive
| Symptom | Meaning | Solution |
|---|---|---|
| After Request code, no email with the code arrives | The wizard always confirms sending in the same way, even for mistyped addresses, disposable addresses, and domains that do not accept mail. | Check the spelling and the spam folder, then Send a new code (blocked for one minute). If that does not help, try another business address: Register an organization. |
| The code is not accepted | The code has eight characters (digits and capital letters) and is valid for 30 minutes. | Use the code sent most recently or request a new one. The previous one then expires: Register an organization. |
| After reloading, the wizard is back at Your access | Your password is deliberately not cached. | Enter your display name and password again. The other details are still there: Register an organization. |
| Get to know Szenera appears instead of the wizard | Self-registration is not being offered right now. | Write to us. Existing access and invitations keep working unchanged: Support: where to turn, what to include, and how we help. |
Sign in: password, sign-in link, company account
| Symptom | Meaning | Solution |
|---|---|---|
| Email or password is incorrect. | One of the two values is wrong. The platform deliberately does not reveal which. | Try again. If that does not help, reset it through Forgot your password?: Change or reset your password. |
| Too many attempts — please wait a moment. | Too many failed sign-ins in a short time. | Wait briefly and sign in again: Sign in: password, sign-in link, company account. |
| This organization only allows sign-in through the company account. | Your organization enforces company sign-in for your email domain. Password, sign-in link, and reset are blocked for you. | Sign in through Sign in with company account: Sign in: password, sign-in link, company account. |
| This account is suspended. Contact your administrator. | An Owner has suspended the account. Running sessions end immediately. | Have the suspension lifted in the portal under Team: Manage members: change role, block, remove. |
| This organization is currently suspended. | Access for the whole organization is on hold, usually because of an open invoice. | Payment reminders, overdue notices, freezing, suspension. |
| This magic link is invalid, expired, or has already been used. | A sign-in link is valid for 15 minutes and only once. | Request a new link. If your email program rewrites links, paste the code under If the link does not work and click Sign in with code: Sign in: password, sign-in link, company account. |
| Continue with Google and Continue with Apple are missing | Your organization enforces company sign-in. The organization’s policy takes precedence. | Use the company account: What does enforcing company sign-in mean?. |
| Emails from us do not arrive, but sign-in with Apple works | You chose the hidden forwarding address at Apple. | Additionally enter a reachable address in your profile: My account: profile, time zone, theme, and language. |
| Disconnect is disabled on a connected account | It would be your last sign-in method. | First create a password, then disconnect: Connected accounts and active sessions. |
If the round trip through your provider is interrupted, the intermediate page Completing sign-in says in plain language what is wrong:
| Message | Meaning | Solution |
|---|---|---|
| This sign-in could not be matched. | The process stayed open too long or was started in another window. | Start over on the sign-in page: Sign in: password, sign-in link, company account. |
| Your company account provider is currently unreachable. | A fault at the provider, not at your end. | Wait a few minutes and try again. If the provider is down for longer, a break-glass account that has been set up helps: What does enforcing company sign-in mean?. |
| The sign-in was canceled or rejected by your company account provider. | You canceled at the provider, or it does not allow your account. | If the rejection persists, ask your organization’s IT: Set up company sign-in (SSO). |
| This sign-in has expired or was already completed. | The handover into the portal had already been used, for example after a reload. | Sign in again: Sign in: password, sign-in link, company account. |
| Your provider has not confirmed this email address. | The provider reports the address as unconfirmed. | Use a password or a sign-in link: Sign in: password, sign-in link, company account. |
| This provider account already belongs to a different sign-in. | The account at the provider is attached to a different sign-in. | Sign in as usual: Connected accounts and active sessions. |
| There is no account for this email address. | No access has been set up for the address. | Ask for an invitation: Invite members and decide on join requests. |
Change or reset your password
| Symptom | Meaning | Solution |
|---|---|---|
| Change failed | Usually a wrongly entered current password. | Enter the current password again carefully: Change or reset your password. |
| Passwords do not match | The two fields for the new password differ. | Fill in both fields identically: Change or reset your password. |
| A new password is rejected | It is shorter than 12 characters, or the two fields differ from each other. | Fill in both fields identically and with at least 12 characters: Change or reset your password. |
| The link is invalid or has expired. | Reset links have a short lifetime and are valid only once. | Request a new one through Forgot your password?: Change or reset your password. |
| No email for resetting arrives | Mistyped address, the email is in the spam folder, or your organization enforces company sign-in. In that case, no mail is sent to your domain any more. | Check the spelling and the spam folder. If that does not help, sign in through the company account. Break-glass accounts that have been set up may still reset their password: What does enforcing company sign-in mean?. |
The response is worded neutrally in every case (“If there is an account for this address …”). The platform never reveals whether an account exists for an address. The whole procedure is described at Change or reset your password.
Two-factor sign-in
| Symptom | Meaning | Solution |
|---|---|---|
| Invalid code | The six-digit code is wrong, usually because the device’s clock is off or the code expired a moment ago. | Wait for the next code and turn on the device’s automatic time setting: Set up two-factor sign-in. |
| Setup failed at the start | The confirmation password was wrong. | Enter the current password again: Set up two-factor sign-in. |
| The recovery code is invalid or already used. | Each code works exactly once. | Take an unused code from the current set. Older sets expire when new ones are generated: Set up two-factor sign-in. |
| Recovery codes lost and the device with the authenticator app gone | Blocking and unblocking by an Owner is not a reset of the second factor. | Contact the operator: Support. |
Sessions and connected accounts
| Symptom | Meaning | Solution |
|---|---|---|
| You are suddenly signed out everywhere | The platform detected misuse of your sign-in and ended the session instead of renewing it. | Sign in again, change your password, and set up the second factor: Connected accounts and active sessions. |
| Another person’s session cannot be ended | The card shows only your own sessions. | Suspend the account in question under Team, which ends its sessions: Manage members: change role, block, remove. |
| After Sign out everywhere else, you are signed out yourself | Despite the label, your own session ends as well. The prompt says so. | Sign in again. You end a single device with Sign out in its row: Connected accounts and active sessions. |
| Disconnecting failed for a connected account | The change did not arrive. | Reload the page and try again: Connected accounts and active sessions. |
| Sign-in does not connect to the existing account | The provider reports a different or an unconfirmed address. | Have the same address confirmed at the provider as in the portal: Connected accounts and active sessions. |
Invitations, join requests, and roles
| Symptom | Meaning | Solution |
|---|---|---|
| This invitation is invalid or has expired. | An invitation is valid for 7 days. | In the Invitations section, click Resend, which extends the period: Invite members and decide on join requests. |
| The invitation does not arrive at all | Mistyped address, or the mail is in the spam folder. | Check the address, Revoke, and invite again: Invite members and decide on join requests. |
| A join request was reported, but nobody is in the members table | That is correct: a request is not an account yet. | Open the notice row above the table. Review expands the Join requests section. Open requests expire after 14 days: Invite members and decide on join requests. |
| Not grantable, and the note gives the number, such as Not assignable — contains 2 permissions you do not hold. | You can only assign roles whose permissions you hold yourself. | Ask an Owner to assign the role: Create custom roles and grant direct permissions. |
| This is the last owner of the organization. Appoint another owner first. | As long as there is only one Owner, every other target role is disabled. | First appoint another person as Owner, then switch the role: Manage members: change role, block, remove. |
Set up company sign-in
| Symptom | Meaning | Solution |
|---|---|---|
| The provider details are incomplete or the issuer cannot be reached. | The issuer address is wrong, or the provider does not answer. | Check the details against your provider’s administration and create it again: Set up company sign-in (SSO). |
| The record was not found yet. DNS changes often take a few minutes. | The verification record is not yet visible everywhere. | Compare name and value with what the portal shows, wait a few minutes, and click Check now again: Set up company sign-in (SSO). |
| This domain already belongs to another organization. Please contact our support. | The domain is already assigned to another sign-in method across the platform. | Only the operator can resolve this: Support. |
| The Enforce company sign-in switch is disabled | A fresh test sign-in through this provider is missing. | Run Start test sign-in and turn enforcement on right afterwards: Set up company sign-in (SSO). |
| The test sign-in is too far in the past. | More than 15 minutes passed between the test and turning it on. | Repeat the test sign-in and turn it on immediately: Set up company sign-in (SSO). |
| An account cannot be checked as a break-glass account | Every break-glass account needs a second factor that is set up. | First set up two-factor sign-in for this account. At most two break-glass accounts can be designated: Set up two-factor sign-in. |
| Verification failed for your own address | The CNAME is missing or wrong, or the deadline has expired. | Correct the CNAME, then Request again: The portal at your own address. |
If your provider is down and no break-glass account is set up, only the operator can set up a one-time emergency access, and never on an email request alone. What enforcement means and whom it affects is described at What does enforcing company sign-in mean?.
Signed in, but an area is missing
This is not a sign-in problem. An area for which you lack the read permission does not appear in the sidebar at all. A function that your package does not carry shows a lock. Both are covered by No access, a grayed-out button, a locked area.
Related
- Sign in: password, sign-in link, company account — the three ways in and what the server offers for your address.
- Change or reset your password — the complete procedure, before and after signing in.
- What does enforcing company sign-in mean? — what is blocked, whom it affects, and what break-glass accounts are for.
Found what you needed? Then carry on in the portal — or set up an organization first.
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