Manage members: change role, block, remove

By the end, you have found an account in the list, set its display name and role, and know how to suspend it, reactivate it, or delete it permanently.

Steps#

Narrow down the list#

The table shows Member, Role, Status, and Last active in each row. With Columns, you show and hide columns, and Load more fetches further rows. Your own row shows the badge You. Three filters narrow the list: the field Search by name or address …, Filter status (All statuses, Invited, Active, Suspended …), and Filter by role (All roles). If nothing fits, it says No matches. The statuses that occur are Pending, Active, Suspended, and Deleted.

Change the display name#

Open the entry and stay on the Profile tab. Adjust Display name and click Save profile. Profile saved appears.

Assign or change the role#

You get there through the row menu Change role … or the Role tab. Both show the same view. It begins with these sentences: “An account carries exactly one role. The selection replaces the previous assignment; without a role the account keeps its access and only its direct permissions apply.”

1. Choose the role. Built-in roles show the badge built-in, with the number of their permissions next to it. The selection is exclusive.
2. If needed, set Expires on. “Without a date the role has no end.” With the date, the role ends: The account falls back to Member and signs in again. The last Owner stays Owner, and their expiry date is dropped.
3. If needed, enter a Reason: “Appears in the change log next to the change. One sentence is enough.”
4. Click Save role. Role saved appears.

The portal does not offer some roles and gives the reason next to the option: your own role (“You cannot change your own role — an account could otherwise take away its own ability to act.”), a role above your own set (“Contains 2 permissions you do not hold yourself.”), the Owner role for non-Owners (“Only an owner can assign this role.”), and the last Owner (“This is the last owner of the organization. Appoint another owner first.”). There is no “no role” option: “There is always exactly one role. To grant less, downgrade the account to Member.”

Suspend, reactivate, delete#

The Sessions tab shows Last sign-in, Two-factor (Enabled or Disabled), Created, and the account’s Direct permissions (grants). The actions themselves are in the row menu and in the Actions menu of the detail page:

• Suspend … (in the row, the action is called Deactivate) asks Lock account?. A Reason is required. Confirm with Suspend. User suspended appears. The account can no longer sign in, and its active sessions end immediately. Its API keys and connected applications are on hold until the suspension is lifted.
• Reactivate restores the account (User reactivated).
• Delete …, then Delete permanently. The note says what happens: “GDPR deletion — the user will be pseudonymized.” Afterwards, Deletion initiated appears. This cannot be undone. The account’s API keys are revoked as a result.
• Remove in the row asks Remove member? and takes the account out of your list.

The portal guards against self-inflicted damage and gives the reason on the entry: “This is your own account. Locking, role changes and removal can only be done for you by someone else.”, “Owner accounts can only be managed by an owner.”, and “This is the last owner of the organization. Appoint another owner first.”

Check the result#

• The changed role appears immediately in the Role column. An expiry date appears as until ….
• Your reason appears with the change in the Change log.
• A suspended account has the status Suspended and is signed out at its next click.
• A deleted account shows Deleted. Its details are pseudonymized.

If something goes wrong#

Related#

• Permissions by role and by area
• Create custom roles and grant direct permissions
• Read and export the change log