Billing
Updated: 10/25/2026
Understand 2 pages
Two pages worth reading before your first order: what the amount consists of and how the page is laid out.
- What do you pay for: packages, seats, and add-ons?You want to know what you pay for and what an additional display, a video wall, or an app costs extra.
- Read the billing pageYou are looking for a date, an amount, or a status word and want to know on which tile or tab it appears.
Pay and order 4 pages
The four ways in which money and the contract get moving: payment way, invoice data, scope, and devices.
- Add a payment methodNo payment method is on file yet, or a card is expiring and should be replaced.
- Invoice profile, VAT ID, and taxYour address changes, a document should go to another address, or you order from another EU country.
- Change your contract: displays, package, add-onsYou need one more display, a different package, a video wall, or an app — or want to reduce the scope.
- Order or reserve a playerA new display lacks the playback device, and you want to buy one or reserve one.
Documents and end of contract 4 pages
What comes after the order: documents for accounting, the deadlines for open payments, the end of the contract, and the cases where something gets stuck.
- Invoices, credit notes, and documentsAccounting needs a document as a PDF or e-invoice, or an open invoice should be paid by transfer.
- Payment reminders, overdue notices, freezing, suspensionA warning about an open payment appears above the page, and you want to know the deadlines and consequences.
- Cancel the contract or delete the organizationYou want to end the contract at the end of the paid period or dissolve the organization along with all data.
- When a payment, order, or package gets stuckThe bank declines, an order cannot be completed, or a function shows a lock.
Found what you needed? Then carry on in the portal — or set up an organization first.
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