File types, sizes, and storage
You are preparing a file or a file was rejected, and you need the allowed format or the limit.
3 minute readContentUpdated: 10/25/2026
On this page
Before you start
- For
- Anyone who prepares or uploads files for the displays.
- Prerequisite
- none — the information applies to every organization.
- Where in the portal
- Media › Filters › Formats
This page tells you which formats the library accepts, how much space your organization has, and what happens to videos on their way to the display. Look here before you prepare a file or when an upload was rejected.
Which formats the library accepts
The list is short on purpose: every family needs its own processing for preview and variants.
| Family | Formats | Filter group |
|---|---|---|
| Image | JPEG, PNG, WebP, SVG | Images |
| Video | MP4, WebM | Videos |
| Document | Documents |
Any other format, such as a GIF or a word-processor file, is rejected by the check before the actual transfer starts, and the message names the file type that is not allowed.
How much space you have
| Question | Answer |
|---|---|
| Is there an upper limit per file? | No. Only the organization's total storage is limited. |
| How does the storage grow? | Every booked display brings a fixed share. All shares go into one common pool. Book more displays and you have more space. |
| Is space allocated per display? | No, only the total counts. |
| How strict is the limit? | It is meant as fair use and only applies when someone stores entire film archives. In everyday work with images, videos, and scenes, you never notice it. |
| What happens when it is reached? | The portal rejects the next upload. Tidy up, or book an additional display. |
What happens to videos
| Stage | What applies |
|---|---|
| Preview in the portal | Every file gets a preview image. If the original was recorded in a format the browser cannot play (such as HEVC), the portal also creates a playback version for the preview. |
| Playback on the device | Player Lite plays video up to Full HD. Player Pro plays video up to 4K at 60 frames per second. |
| Storage on the device | Up to 10 GiB of media files kept ready, not only videos. The oldest are removed first. That is how the display software keeps running without a network. |
What happens to documents
| Stage | What applies |
|---|---|
| Preparation | Each of the first 50 pages of a PDF becomes a page image. The first page becomes the preview image in the media library. |
| Playback on the device | The displays show the page images, never the PDF file. Every device shows the same pages the same way, even without a network, from its local storage. |
| In the scene | The Document widget shows one page, several pages in turn, or two side by side, see Place a document (PDF) in a scene. |
What the details contain
| Detail | Meaning |
|---|---|
| File name | The original name of the uploaded file |
| Type | The format |
| Size | The file size |
| Dimensions | Width × height for images and videos |
| Status | Uploading, Processing, Ready, or Error |
Related
Found what you needed? Then carry on in the portal — or set up an organization first.
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