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Manage playlists

The collection is getting hard to keep track of, or the portal will not let you delete a playlist.

5 minute readProgramsUpdated: 10/25/2026

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Before you start

For
Anyone who keeps the collection of playlists in order.
Prerequisite
Renaming needs the permission to edit playlists, duplicating the permission to create, and deleting the permission to delete — by default, the roles Owner and Manager have all three.
Where in the portal
Playlists

At the end, you find every playlist again, rename it, duplicate it as a starting point for the next promotion, and delete what nobody needs anymore. And you see in which programs a playlist is the base.

Steps

Find playlists

  1. Open Playlists. With View, you switch between Grid view and List view. The tile shows a live preview of the item that is currently playing.
  2. Search for the name in the Search playlists field.
  3. Filter by Source: All, Manual, Folder, or Tags.
  4. Under Sort, choose for example Recently updated, Name A–Z, or Extent (largest first).
  5. In the list view, Columns shows or hides the columns Source, Extent, As base, and Changed. The Playlist column always stays visible. Load more loads further entries.

The playlists in list view: the search field (1), the Source filter with All, Manual, Folder, and Tags (2), the sort and the view switch (3), the column row with Playlist, Source, Extent, As base, and Changed (4), and a row's menu with Open, Rename, Duplicate, and Delete (5)

1 Search field · 2 Source filter · 3 View switch · 4 Column row · 5 Row menu

Rename and duplicate

  1. Open the menu on the entry. It offers Open, Rename, Duplicate, and Delete. A right-click on a tile or row opens the same menu.
  2. Rename opens the Rename playlist dialog. Enter 1 to 200 characters and confirm with Rename. The portal reports Playlist renamed.
  3. Duplicate immediately creates a copy named after the pattern “Name (copy)”. The portal reports Playlist duplicated. The copy is a convenient starting point for a variation.

Delete

  1. Delete in the menu opens the prompt Delete playlist permanently? with the name and the note: “The playlist will be removed permanently. It cannot be deleted while a program still uses it.” Delete confirms, and Cancel aborts.
  2. For a playlist from a cloud folder, it also says: “The folder sync and the imported media stay — only the playing sequence is deleted.”
  3. To delete several at once, check the boxes on the entries. The bar shows 3 selected and offers Select all, Clear selection, and Delete selection. The prompt then reads Delete 3 playlists?.

See where a playlist runs

  1. The As base column and the tile say Base in 2 programs — that is, the programs in which this playlist is the base program.
  2. Open the playlist: in its header, the same note leads to the Programs using this playlist as base popover with the names as links.
  3. Next to it, Add to program leads to the program picker, with this playlist preselected as the content.

This number deliberately does not say whether a playlist is also scheduled as an individual program entry or assigned directly to a display. The full picture comes from the program itself and the display's Playback tab. For deleting, all three uses count.

Check the result

  • The new name appears in the list, and the Changed column carries the current time.
  • A deleted playlist has disappeared from the list. The portal reports Playlist deleted.
  • After a bulk delete, the message names the partial result, for example 4 deleted, 1 skipped (scheduled).

If something goes wrong

Symptom Meaning Solution
An entry could not be deleted, and the message counts “skipped (scheduled)” The playlist is still in use: as the base or as a program entry of a program, or assigned directly to a display In the Programs using this playlist as base popover, open the programs and set a different base there, see Manage programs: rename, delete, check assignments. If the popover is empty, the playlist is scheduled as a program entry or assigned directly to a display: delete the entry in the program's Weekly plan, see Create, edit, pause, or delete a program entry, or assign something else at the display, see Assign a program to a display.
Rename, Duplicate, or Delete is missing from the menu You lack the matching permission Check the permissions, see Permissions by role and by area.
Rename failed or Duplicate failed The change was not accepted Try again. When renaming, check that the name has 1 to 200 characters.
No playlists for this selection. Search or source filter rule everything out Clear the search and set the Source filter to All.
Playlists could not be loaded. The list could not be loaded Click Try again.
The Extent column shows Content from the source instead of a number The resolution of the source is not yet available for the list Open the playlist. Its Sequence gives the number and total duration.

Found what you needed? Then carry on in the portal — or set up an organization first.

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