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Add a second display to the same device

A second panel is connected to the player, and it shows no code.

4 minute readDisplaysUpdated: 10/25/2026

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Before you start

For
anyone who connects a second panel to a running device, for example in the shop window and above the counter
Prerequisite
Owner or Manager role. Your contract covers several displays per device (Pro and up). The cable is plugged in, and the device has reported the occupied connector.
Where in the portal
Displays › Pair display › Another screen on an existing device — or device record › Displays on this device card

By the end of this page, a device drives two outputs: two independent displays, each with its own name, its own program, and its own orientation. You do not need a pairing code for this — the machine already belongs to you.

What the second panel shows beforehand

As soon as the cable is plugged in, the device opens a view on the second panel with the heading No display is set up for this screen yet. It names Number, Resolution, and Belongs to, and states explicitly: “No pairing code needed: this device has already been claimed. The panel turns on by itself once a display has been added for it in the portal.”

A second panel on a paired device therefore never shows a code. Do not wait for one — add the display in the portal.

Steps

Via the “Add a display” dialog

  1. Open Displays and click Pair display.
  2. In the Connection step, choose the third option: Another screen on an existing device.
  3. The Device and connector step asks: Which device is the screen attached to? Only devices that currently report an occupied connector without a display are offered. Below each device, In use: … and Free: … are shown.
  4. Choose the device. Under Name (optional), enter what the display should be called. Without a name, it is named after the device’s serial number with its number, for example “Display 7AA9 · 2”. The dialog tells you the cost beforehand: This books one more display.
  5. Click Create display.

Via the device record

  1. Open a display of this device and switch to the Device tab, or go to the device record through Devices.
  2. The Displays on this device card lists all outputs of the machine with status dot, name, and connector as Display 1, Display 2, and so on. A click jumps to the sibling display. If the machine reports a free connector, the card also says: “One more connector reports a monitor with no display attached yet.”
  3. Click Add display and enter a name.

Check the result

  • The new display is in the fleet like any other and waits for a program. The second panel shows the placeholder or your content instead of the notice.
  • The Displays on this device card now has two rows, Display 1 and Display 2.
  • Both displays are independent: own name, own program, own orientation — and each takes a booked seat of its own.
  • Right after a pairing, the portal offers the same step on its own: Another screen is attached to this device with Add another display and the note “Every additional display takes another booked slot.”

If something goes wrong

Symptom Meaning Solution
No device is reporting a free connector right now. No machine reports an occupied connector without a display. “Plug in the cable — the report follows within a few minutes.” Then reopen the dialog.
The device reports no monitor on this connector. As far as the device can tell, nothing is connected to the chosen connector. Check the cable and the input selection on the panel. What the device does not see, the portal cannot offer.
A display is already attached to this connector. An entry already exists for this output. Jump to the existing display through the Displays on this device card.
Multiple displays per device are not enabled for your contract. The capability is missing, and Add display does not appear. Book it as an add-on — “the route via another device stays open to you regardless”.
The button is missing although the cable is plugged in A device only reports its connectors once it is running. The report takes up to a few minutes. Wait a moment and reload the page. If it stays that way, check the cable and the panel.

Found what you needed? Then carry on in the portal — or set up an organization first.

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