Add a second display to the same device
A second panel is connected to the player, and it shows no code.
4 minute readDisplaysUpdated: 10/25/2026
On this page
Before you start
- For
- anyone who connects a second panel to a running device, for example in the shop window and above the counter
- Prerequisite
- Owner or Manager role. Your contract covers several displays per device (Pro and up). The cable is plugged in, and the device has reported the occupied connector.
- Where in the portal
- Displays › Pair display › Another screen on an existing device — or device record › Displays on this device card
By the end of this page, a device drives two outputs: two independent displays, each with its own name, its own program, and its own orientation. You do not need a pairing code for this — the machine already belongs to you.
What the second panel shows beforehand
As soon as the cable is plugged in, the device opens a view on the second panel with the heading No display is set up for this screen yet. It names Number, Resolution, and Belongs to, and states explicitly: “No pairing code needed: this device has already been claimed. The panel turns on by itself once a display has been added for it in the portal.”
A second panel on a paired device therefore never shows a code. Do not wait for one — add the display in the portal.
Steps
Via the “Add a display” dialog
- Open Displays and click Pair display.
- In the Connection step, choose the third option: Another screen on an existing device.
- The Device and connector step asks: Which device is the screen attached to? Only devices that currently report an occupied connector without a display are offered. Below each device, In use: … and Free: … are shown.
- Choose the device. Under Name (optional), enter what the display should be called. Without a name, it is named after the device’s serial number with its number, for example “Display 7AA9 · 2”. The dialog tells you the cost beforehand: This books one more display.
- Click Create display.
Via the device record
- Open a display of this device and switch to the Device tab, or go to the device record through Devices.
- The Displays on this device card lists all outputs of the machine with status dot, name, and connector as Display 1, Display 2, and so on. A click jumps to the sibling display. If the machine reports a free connector, the card also says: “One more connector reports a monitor with no display attached yet.”
- Click Add display and enter a name.
Check the result
- The new display is in the fleet like any other and waits for a program. The second panel shows the placeholder or your content instead of the notice.
- The Displays on this device card now has two rows, Display 1 and Display 2.
- Both displays are independent: own name, own program, own orientation — and each takes a booked seat of its own.
- Right after a pairing, the portal offers the same step on its own: Another screen is attached to this device with Add another display and the note “Every additional display takes another booked slot.”
If something goes wrong
| Symptom | Meaning | Solution |
|---|---|---|
| No device is reporting a free connector right now. | No machine reports an occupied connector without a display. | “Plug in the cable — the report follows within a few minutes.” Then reopen the dialog. |
| The device reports no monitor on this connector. | As far as the device can tell, nothing is connected to the chosen connector. | Check the cable and the input selection on the panel. What the device does not see, the portal cannot offer. |
| A display is already attached to this connector. | An entry already exists for this output. | Jump to the existing display through the Displays on this device card. |
| Multiple displays per device are not enabled for your contract. | The capability is missing, and Add display does not appear. | Book it as an add-on — “the route via another device stays open to you regardless”. |
| The button is missing although the cable is plugged in | A device only reports its connectors once it is running. The report takes up to a few minutes. | Wait a moment and reload the page. If it stays that way, check the cable and the panel. |
Related
- Player Pro: the device with two connectors.
- The device record: tabs and cards of the machine: where the Displays on this device card is.
- What do you pay for: packages, seats, and add-ons?: what the second seat costs.
Found what you needed? Then carry on in the portal — or set up an organization first.
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